Basic Job Information
Here at Terex, we are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. While our operations are global, each office or factory is a close-knit community. It is an exciting time to be part of the expanding manufacturing sector – come join us!
We have an exciting roadmap ahead for new products, services, production capacity and business expansion. As a result of this continued success, we are expanding our teams and we currently have an opportunity for a Field Service Engineer.
Customer Services Manager – Environmental Product Support (EPS)
Reporting to the Environmental Customer Service Manager, you will join a rapidly developing department at the forefront of supporting our global dealer network. In this role, you will play a key part in delivering high-quality technical support and service excellence, directly contributing to product reliability and dealer success.
You will be hands-on in tackling real-world challenges, providing practical technical assistance, across our product range.
- Provide technical support and guidance to the global dealer network across service, warranty, and product-related queries
- International travel is a requirement to support dealer activities, including commissioning, diagnostics, and occasional training
- Investigate, diagnose, and resolve technical issues in a timely and effective manner, ensuring minimal customer disruption
- Work closely with Product Group Engineering and Quality teams to feedback field issues and support continuous product improvement
- Contribute to the development and validation of performance and test criteria for new products and product enhancements
- Maintain high standards of documentation, reporting, and communication
- Relevant service experience, ideally within heavy manufacturing or mobile equipment
- Strong mechanical and electrical maintenance background
- Working knowledge of diesel-hydraulic and electro-hydraulic systems
- Ability to interpret technical drawings, schematics, and service documentation
- Proficient in Microsoft Office applications
- Full, clean driving license and valid passport
- Customer Focus: Committed to delivering a high-quality customer experience and resolving issues effectively
- Technical Expertise: Strong diagnostic capability with a methodical approach to problem-solving
- Collaboration: Work effectively across teams and functions to achieve shared outcomes
- Communication: Clear and professional communication, both written and verbal, across all levels
- Adaptability: Able to manage changing priorities and operate effectively in a changing environment
- Ownership & Accountability: Takes responsibility for outcomes and drives issues through to resolution
- Relationship Management: Builds strong, credible relationships with dealers and internal team members.
Compensation & Schedule
- Excellent total compensation package to include competitive salary, free health care for you and your dependents, contributory pension scheme, life assurance cover.
- Employee Stock Purchase Plan.
- Free car-parking.
- Earn extra cash via our ‘Refer a Friend’ scheme.
- Perks @ work – offering you a wide range of discounts and offers on restaurants, cafes, hotels, gyms, retailers, day excursions, supporting our local businesses and communities.
- Access to global learning and development programs offering accredited and specialist training.
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Application Process
The above description is non-exhaustive and there may be additional duties in accordance with the role.
To apply for this role and view all available positions within Terex, please visit our careers page on the Terex Intranet: http://jobs.terex.com
All applicants must demonstrate through their application form, how they meet the criteria for the position applied for. Selection criteria may be enhanced at the shortlisting stage where necessary.
Terex is an equal opportunity employer, and appointments are based on merit. We value diversity and welcome applications from all sections of our community.
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
Company Information
Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential.
We design and manufacture advanced specialty vehicles—including fire, ambulance, and recreational vehicles—alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment.
With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders.
For more information, please visit www.terex.com.
Additional Information:
We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or other characteristics protected by law.
The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including Westfield health care for you and your dependents, contributory pension scheme, life assurance cover, employee stock purchase plan and access to global learning and development programs offering accredited and specialist training.
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