Basic Job Information
To provide support to the dealer network with regard to their open order books. Receive and manage orders through internal systems to ensure all customer and departmental needs are met within the required time frame.
Parts technical support Manager
- Manage Dealer enquiries through the helpdesk
- Advising on part identification
- Cross reference parts against BOMS
- Assist in the sourcing of parts identified
- Liaising with internal departments and external supplies
- Responsible for credit investigations.
- Partake in customer service calls and identify areas for improvement
- Assist with preparation for new product launch.
- Assist with parts related engineering change orders.
- Educated to a minimum of GCSE standard or equivalent which will include English and Maths at grade C or above
- Have experience of working within a busy office environment ideally in a customer service role
- Ability to organize and prioritise workload using your own initiative to meet deadlines
- Excellent organizational skills and be able to prioritise your workload using your own initiative
- Excellent verbal and written communication skills
- Must have the ability to be a good listener and to really understand a customer problem or question and help them resolve them.
- Excellent written skills as most of the work will be written (email, documentation etc)
- Experience of the crushing and screening industry would be desirable though not essential
- Self motivated and high energy
- Ability to work within a team
- Ability to work in an environment that is fluid with constantly changing priorities
- Negotiation skills
- Customer focus
- Action Orientation
- Excellent verbal and written skills
- Ability to influence at all levels
- Highest level of integrity, honesty and trust
- Drive for results
- Excellent listening skills
- Business Acumen
- Perseverance
This above description is non-exhaustive and there may be additional duties in accordance with the role
The above vacancy will be based at our Dungannon Business Park facility
Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community. A recent survey of the workforce within our Dungannon facility highlighted an under representation of employees from the Protestant community. We would therefore particularly welcome applications from this section of our community.
Compensation & Schedule
• We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
• For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate
40 hours per week
Application Process
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
Company Information
Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential.
We design and manufacture advanced specialty vehicles—including fire, ambulance, and recreational vehicles—alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment.
With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders.
For more information, please visit www.terex.com.
Additional Information:
We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or other characteristics protected by law.
The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including Westfield health care for you and your dependents, contributory pension scheme, life assurance cover, employee stock purchase plan and access to global learning and development programs offering accredited and specialist training.
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